The statement came after a price crash from the all-time high of $37.62 and another problem with nodes that was blamed on two exchanges where Nano was tradable on – BitGrail and Mercatox. Later it was revealed there was an actual bug with the Nano software.
BitGrail has been testing the patience of its users by taking unnecessary measures that make it difficult to withdraw XRB from the exchange.
Customers were blocked for a while which was blamed on the Nano software. Later it was stated that BitGrail would require all non-European accounts to be closed and all other accounts were supposed to submit KYC documentation to withdraw.
What was alarming is the fact that the platform would only credit the users with BTC instead of XRB. Nano won a Binance vote and managed to get listed on Kucoin, which seemed like a possible reason for the delay of withdrawals.
The owner of BitGrail Francesco Firano announced on Twitter that his platform is unable to refund all of its customers because the BitGrail wallet has only 4 million XRB in reserve. He quickly blamed the developers of the cryptocurrency for refusing to change the ledger and refund all people who were affected by the lost XBR.
The response came in the form of an official statement, which firmly confirmed that Nano would not comply with Firano’s suggestion. That led to contacting the law enforcement authorities and the release of transcripts of their personal chats with BitGrail’s owner.
BitGrail has also reached the police and is trying to get Nano’s assets frozen.
Binance and Nanex supported the cryptocurrency by announcing they will freeze deposits from unknown sources to help in the recovering of the lost funds.
A lot of people who purchased Nano on BitGrail have lost hundreds of dollars. Whether or not that was due to incompetence or the unavailability to withdraw, both parties have contacted the authorities.