Suraj Tiwari
ICO ADVISOR / CONSULTING / EXCHANGES Listing /SMART CONTRACT/ TOKEN CODE.
Curriculum Vitae Suraj Tiwari Objective: To have respect and responsibility towards my job and give my best in whatever job that I do. Thus ensure trust for myself and the clients of my employer. Professional Summary: • An enthusiastic and motivated professional with a total work experience of ten & half years • Possesses strong leadership and communication skills. • Highly organized and have the ability to work under pressure in fast-paced environment. • Have very good analytical, inter-personal management & teamwork Skills. Educational Qualification EDUCATION UNIVERSITY / BOARD % • TY BCOM Pune University. Second class • H.S.C Maharashtra Board. 71.33% • S.S.C. Maharashtra Board 73.33% Experience: Full Time crypto Enthusiast (Mar 2015 – Current) Started as early as 2014 investing in bitcoin. Snexa Technology Pvt Ltd (Aug-2013- Mar2015) Designation : Managing Director • Improved compliance for key strategic vendors using Lean. • Lead contractual negotiations for global framework, 3rd Party Risk Management clauses, exit management clause, core service management. • Drive Innovation through strategic vendor development and management, vendor balanced scorecard aligned with organizational goals. • Review and mitigate operational, commercial, financial risk to ensure overall compliance assurance with regulatory bodies, internal audit teams and group information security teams. • Monitor 3rd Party controls to meet business continuity management, Data privacy, risk management and other regulatory requirements; standardized processes to improve service deliverables. • Steer contract execution and management from signoff to storage, inventory and governance; implemented vendor governance framework / handbook for operational and administrative excellence. • Designed Vendor Management Framework and business development plans according to lean methodologies; produced account handbook • Led executive briefings, quarterly business reviews (QBR) and quarterly technical reviews (QTR). Snexa Technology Pvt Ltd (Mar2011-Aug2013) • Designation : Manager Operations • Served as the primary technical escalation point for all issues. • Conducted trainings on the latest updates from GBM. • Handling escalations to ensure total customer satisfaction. • Responsible for collating the daily data including CSAT, TPR, Case logging, Case closure etc and updating the entire floor on the same. • Conducted technical audits and provided feedback to help improve key metrics. VENTURA INDIA PVT LTD ( Pune) (Feb 2010 - Feb 2011) • Designation-Process Trainer. • Training new hires on win xp, vista & 7. • Training on basic networking. • Sales Training. • Monitoring/evaluating calls and chats. • Working on process improvement with client on conference calls • Conducting new hire and refresher training. IBM – Daksh Yerwada, Pune Technical Support Executive (Nov 2006– Jan2010) • Working for Technical process (Voice): H.P (US) • Designation – Technical Support Executive, • Supported desktop troubleshooting, supported ISP (Tiscali), • Trained batches on ISP (Tiscali - Pipex voice) • Handling team queries and cascading process updates. WIPRO BPO(6 Month) • Worked for Technical process (Voice): BELLSOUTH (US) • Designation – Technical Support Executive. • Troubleshooting Internet Issues. E2E SERWIZSOL(18 Months) • Worked for Domestic process (Voice): • Designation – Customer Care Executive. • Handling Customer Queries. Personal Data Martial status: Married Nationality: Indian Languages: English, Hindi, Marathi Sex: Male Contact : 8446644990/[email protected] Address Permanent- 31A Sai Puja Baug 1, Dattawadi, Akurdi, Pune-411035
